Yes. All sessions with a qualified counsellor or psychologist are completely confidential. Organisations’ do not have access to employee mental health records and notes. There is no need for employees to tell anyone that they are reaching out for support. They do not need to ask for approval, reach out through HR channels or do anything other than contact Central Minds for an appointment.

EAP’s only work if your employees feel able to reach out for help without fear of negative consequences to their job or stigma in the workplace.

There are however limits of confidentiality in order safeguard employees and the people in their lives. These limits will be discussed in detail with your organisation and each individual employee before they begin sessions.