In the event that you need to cancel your appointment, please be sure to give us a minimum of 24-hour notice. Appointments cancelled with less than 24 hours notice, will be charged at your regular session rate.

We understand that sometimes things happen that are out of your control, people get sick and/or emergencies occur.  We ask that if you are ill, you provide us with a doctor’s note so that we can waive your session fee.

There are several reasons that we have a cancellation policy in place:

1. Therapy tends to be most helpful to people who view their appointments as an important and valuable component of their lives. The cancellation policy helps to avoid people booking a session as a means of reserving themselves a time for therapy rather than making a commitment to actually attend their therapy session. This commitment to therapy helps you to make therapy a priority in your life and perhaps for the first time value yourself by making you a priority.
2. Each therapist at Central Minds has a specific number of hours available to see clients. By taking you on as a client, your therapist is agreeing to be available to you with commitment and consistency and we ask that you do the same for your own therapy.
3. Many of our therapists are currently fully booked. The 24 hour cancellation period allows us to offer your time slot to someone else who may be waiting for an appointment.